Tag Archives: Teamwork

The Power of a New Voice

TL; DR

Too often the person with the least experience is ignored. This is a shame because they are often the person who can lead us to the most significant insights. They will see things we overlook or have become accustomed to. They can help us question the things we have started to not question. They are a powerful voice for improvement.

A new perspective can help us question the things we have started to not question. Click To Tweet

Question Everything

Like @WoodyZuil says: “Any method or practice we use without question should be questioned.” https://twitter.com/WoodyZuill/status/881711076089384964

The problem is if we are practicing something without question, we can often be blind to the fact that we are practicing it without question. A new set of eyes can see these things, but we must encourage them to point them out. If not, we risk that they too will become accustomed before we have gained benefit from their newness.

Intimidation

The problem with capturing input from someone who is new, is that most people do not feel comfortable giving feedback while they are new. This means that we must be extra careful to foster that feedback. It is something that must be intentional.

The first step is listening. When a new person offers input, listen. Use both Active Listening and Comprehensive Listening. Do not interrupt, and take a moment before replying. This shows respect for what they have to say, and consideration of their point.

The next is to treat the comment and question as if it is valid, and wanted feedback. They may not understand all the context to the thing they are questioning. That is the point. Do not explain to them how they are wrong, instead explain to them how they are right. That does not mean that you do not explain your context, but instead use it understand what they offer.

What if they are wrong?

They will often be wrong. The suggestion, or question, will be wrongly worded. They will most likely not understand what it is that made them feel the way they felt. Don’t let the fact that what they say is wrong stop you from learning. Instead, examine the situation. There will be truth there, and that truth will lead to improvement.

At the worst case, if they are utterly wrong then you will have provided the opportunity to learn in a way that makes them feel appreciated. This learning will be retained longer. It will encourage them to voice more, and thereby learn more. Eventually they will teach you something, because they are willing to voice what they don’t understand.

The Warning of a Silent Voice

Pay attention to what is happening regarding the new voice. If that voice is silent, this is a waring. It means that there is something that is causing that person to fall silent. It means that the team is not welcoming that person’s insights, and not listening and accepting of what the new voice offers.

This is the loudest indicator you will often get to small problems on a team. These problems can- not always, but definitely often enough- grow into big noisy, and explosive problems if not handled at this point.

In Closing

It is hard to listen to the point of view of a new person. That person may not know the social norms, or the current environment. It is easy to just brush off what they say, as they do not know better. However, when we do ignore the “new voice” we lose a lot of valuable insight.

Listening to the new perspective is not always natural but it is crucial. Click To Tweet

Greatness

I have been thinking about great teams and teamwork lately. Greatness is not something easily attained or held, but easily lost.

What does it take to be part of a great team? Click To Tweet

TL; DR

Greatness slips from our fingers at every moment, we must actively pursue it and not compromise for less. We must strive to ensure all voices are heard, that quality is maintained, and room to experiment is held. Anything less defeats greatness.

Acceptance

To ensure a great team, there must be an agreement of acceptance. All proposals must be met with a “yes and…” mentality. People’s views, emotions, concerns, and ideas need to be welcomed. Without this welcoming safety is destroyed.

Without that safety new ideas are killed before voiced. Trust degrades, and people fall into old habits. Greatness is lost, because innovation stagnates.

Acceptance can be achieved as long a few people are willing to champion it.

Uncomfortableness

The feeling of being uncomfortable signals the greatest chance for improvement. When the team “leans into” uncomfort and addresses the smallest things trust and acceptance grow. It is true that you need a seed of acceptance before this can happen; however, facing the feeling of being uncomfortable grows acceptance beyond its normal bounds.

Facing uncomfort, is very tenuous. Where acceptance can grow with a few champions, the ability to face things that make us uncomfortable can crumble with one criticism. This must be protected, and defended or the things that erode trust will remain hidden.

The most powerful and useful conversations happen when we solve real problems. If we cannot bring up those problems greatness dies.

Excellence

Once we have acceptance and the ability to face what makes us uncomfortable, then we need excellence. Excellence is the constant striving to do better than we are currently. This includes technical excellence, process excellence, teamwork excellence, and communication excellence; along with many other forms of excellence.

Excellence ensures quality of what we do, and constant improvement. It allows for us to make mistakes and learn. It allows us to revisit and revise old decisions. Excellence measures greatness, but by paradox excellence cannot be accomplished without the other things I mention here.

Experimentation

We don’t know how to improve, even if we do, the context will change. We cannot achieve excellence without the ability to experiment. The ability to make a judgement and be wrong.

Experimentation feels natural on the tongue, but we tend to subtly resist it. To be an experiment, four things must be true.

  1. There must be a possibility that the hypothesis is wrong.
  2. There must be a defined end for the experiment.
  3. Success and fail criteria must be known.
  4. The actions of the experiment must be defined.

In Short

Who does not want to be part of a great team? Greatness is simple to achieve but in no way easy. It requires acceptance of all ideas, the ability to face all uncomfortableness, a strive for excellence and continual improvement, and a willingness to experiment.

Greatness is simple to achieve but in no way easy. Click To Tweet

Without all these things, we cannot be great. With them we will always be traveling toward greatness.